Manage booking

If you need to change the date or time of your trip, you can usually do so directly via My Trips. Any price difference between the tickets will apply, as well as a rebooking fee depending on the ticket's rules.

• Regular tickets can be rebooked up to 1 hour before departure.

Would you prefer assistance? Contact our customer service – we are happy to help you. Please note that a service fee may apply for rebooking via phone or chat. (link)

If upgrades are available, you can add them via My Trips.

If you need to cancel your trip, you can do so directly via My trips. The refund is based on the ticket's rules.

If you cancel yourself:

• refund will occur according to the ticket's terms

• refund will be made to the same payment method used for the purchase

• most taxes and fees are refundable

• service fees and additional services are non-refundable

In case of rebooking or name change, fees may apply depending on the ticket's rules. You can always see what applies to your ticket when you log in to My Trips.

You can rebook most tickets up to 1 hour before departure.

If the new flight costs more than your original ticket, you will pay the difference. Any rebooking fees may also apply depending on the ticket rules.

Then you contact them directly for cancellation and refund.

Do you need to change the name on the ticket? No problem. You can change the name on an unused ticket, or transfer it to another traveler. The only thing we cannot change is the type of traveler (e.g., from child to adult). Contact our customer service at least 1 hour before departure so we can help you.