Questions and answers

You are warmly welcome to travel with us during most of the pregnancy. For your and the child's safety, the following applies:

It is fine to fly with us until week 36 if the pregnancy is uncomplicated. A medical certificate is required after week 28.

Here is the form required after week 28

If you have a serious physical or mental illness, or have recently undergone treatment or surgery, you need to submit a medical certificate to us so that we can ensure a safe trip.

In order for us to prepare the best possible assistance, we recommend that you request assistance at least 48 hours before departure. This can be done at the time of booking or by contacting our customer service.

If you are traveling with a wheelchair or other mobility aid, need support with mobility, or have language and hearing impairments, we offer free assistance from check-in to boarding because we want your journey to feel safe.

In order for us to prepare the best possible help, we recommend that you request assistance at least 48 hours before departure. This can be done at the time of booking or by contacting our customer service.

Before the trip, you need to be able to handle the following tasks on your own:

• Fasten and unbuckle the seatbelt

• Make your way to the emergency exit without assistance

• Retrieve and use the life jacket and oxygen mask

• Follow the crew's safety briefing

• Eat, take medication, use the toilet, and communicate without help

If you need assistance with any of the above, you need to travel with a companion who can act as a personal safety or care assistant.

We recommend that you plan for extra time on your travel day. Upon arrival at the airport, please contact our staff at the check-in desk and we will assist you further.

We work to make air travel accessible for everyone. Depending on the destination, you are covered by different regulations that protect your rights as a traveler with a disability.

If you need to change the date or time of your trip, you can often do so directly via My trips. Any price difference between the tickets will apply, as well as a rescheduling fee depending on the ticket's rules.

• Regular tickets can be rebooked up to 1 hour before departure.

Would you rather have assistance? Contact our customer service – we are happy to help you. Please note that a service fee may apply for rebooking via phone or chat.

If upgrades are available, you can add them via My Trips.

If you need to cancel your trip, you can do so directly via My trips. The refund is based on the ticket's rules.

If you cancel yourself:

• refund will occur according to the ticket's terms

• refund will be made to the same payment method used for the purchase

• most taxes and fees are refundable

• service fees and additional services are non-refundable

In case of rebooking or name change, fees may apply depending on the ticket's rules. You can always see what applies to your ticket when you log in to My Trips.

You can rebook most tickets up to 1 hour before departure.

If the new flight costs more than your original ticket, you will pay the difference. Any rebooking fees may also apply depending on the ticket rules.

Then you contact them directly for cancellation and refund.

Do you need to change the name on the ticket? No problem. You can change the name on an unused ticket, or transfer it to another traveler. The only thing we can't change is the type of traveler (e.g., from child to adult). Contact our customer service no later than 1 hour before departure so we can help you.

If something happens to your luggage, we want you to feel secure.

If your luggage does not arrive:

• Report it immediately at the airport

• You will receive a reference number (PIR)

• We will keep you updated until the luggage is returned

If your luggage is damaged:

• Report the damage within 7 days

If the luggage is not found:

• After 21 days, it is considered lost

• We will assist you with compensation according to applicable regulations

We are here to help you with a claim
Phone: 040‑617 04 26
Email: reklamation@skaneaviation.se

We want to make it simple and affordable to travel as a family. That is why we offer the following:

Infants (0–2 years) - Travel for free.

Children (2–11 years) - Receive a 25% discount when traveling with an adult (at least 16 years old).

Our service for unaccompanied minors is available for all children between 5 and 17 years old.

• For children aged 5–11, the service is mandatory.

• For children aged 12–17, the service is optional but recommended if the child is traveling for the first time or needs extra support.

Read more about the regulations on the page Traveling with children.

You can bring a small dog or cat that is at least 8 weeks old. The pet must fit in an approved bag or crate that can be placed under the seat in front of you. The maximum weight is 8 kg, including the bag or crate.

Service dogs are always welcome on board and travel free of charge with us.

The bag or carrier must have soft sides, be fully sealable, well-ventilated, and bite and leak-proof.

Max dimensions: 40 × 25 × 23 cm
Max weight: 8 kg including the pet

If the requirements are not met, boarding may unfortunately be denied.

Only one bag or carrier per traveler is allowed. Up to two healthy pets of the same breed can travel in the same bag. The bag or carrier is counted as hand luggage. The pet must be fully weaned and pets under 14 weeks need a veterinary certificate.

Throughout the flight, the pet must remain in the bag or carrier and be able to stand, turn around, and lie comfortably.

We recommend that you arrive at the airport at least one hour before departure.

Read more on the page Dog and cat in cabin

Stroller

• Infants (0–2 years): 1 stroller can be checked in at no cost

• Children over 2 years: stroller counts as one piece of checked luggage

The stroller:

• must be foldable

• must not weigh more than 20 kg

• must be submitted as special baggage

• must not contain any other luggage

The stroller must be packed in protective packaging, e.g., PramPack, Airshells, or equivalent. Plastic bags only protect against dirt and are not considered sufficient protection.

Car seat

Infants (0–2 years) can bring a car seat as checked baggage at no cost. If you would like to take the car seat into the cabin, the child must have their own seat.

Please note that car seats are generally unsuitable for transport in the aircraft's cargo hold, even if they are packaged. When transported as checked baggage, our liability is therefore limited.

Bicycles can be taken on our flights, but are not included in the baggage allowance and must be booked separately.

The bicycle must be packed in:

• hard bicycle case, or

• padded bicycle transport packaging (e.g., bicycle suitcase or bicycle bag)

If the bicycle is not packed in an approved special packaging, it will only be accepted on a space-available basis, which means it may be sent on a later departure.

Preparation for transport

• The pedals must be removed

• The handlebars must be turned inward towards the frame

• The chain and hubs must be covered

• We recommend letting some air out of the tires to reduce the risk of damage

Diving equipment is counted as checked baggage, provided that weight and size limits are maintained.

Diving equipment is defined as:

• empty diving tank

• regulator/hoses

• harness

• manometer

• diving mask

• two fins

• snorkel

• knife

• safety or buoyancy vest

Pre-registration is not required if the equipment stays within the allowed limits.

For safety reasons, it is not allowed to transport electric bicycles or Segways, due to restrictions related to the type of battery.

A golf bag can hold:

• up to 14 golf clubs

• 12 golf balls

• a pair of golf shoes

Golf equipment is considered special baggage and must be booked separately.

Weapons are never included in the baggage allowance and must always be booked as special luggage.

Important to keep in mind:

• the weapon must always be presented at check-in

• valid weapon license is required

• the weapon must be unloaded

• bolt and ammunition must be packed separately

• ammunition must be in original packaging or equivalent protection

• max 5 kg ammunition per person

• ammunition must not be packed together with the weapon

You also need to fill out a weapon declaration.

Here is the form for your weapon declaration.

If you are traveling with weapons to or from the United Kingdom, special permission is required in advance.

Musical instruments that exceed the maximum dimensions for cabin baggage (55 × 40 × 20 cm) must be checked in and packed in a hard case.

Instruments that exceed the allowed weight or size for checked baggage may incur an overweight fee.

Instruments in the cabin

It is possible to bring instruments into the cabin if:

• an extra seat is purchased

• maximum weight is 75 kg

• maximum dimensions are 120 × 30 × 45 cm

• the instrument can be secured with a seatbelt

• it does not extend above the back of the seat

You can bring one or two pieces of ski equipment, with a total maximum weight of 20 kg. Skis are not included in the regular baggage quota and must be booked and paid for separately.

One set of ski equipment can include:

• ski bag with skis, poles or snowboard

• a pair of ski boots or snowboard boots

• helmet

Trip Safe is an optional protection that allows you to claim a refund of your ticket cost if you need to cancel your trip due to certain unforeseen circumstances, such as sudden illness or an accident.

Trip Safe costs SEK 125 per person and can be added to Smart and Flex tickets. Trip Safe is included at no extra cost with Full Flex tickets.

You can add Trip Safe when booking your trip. It cannot be purchased or added after the booking has been completed.

No. Trip Safe can only be purchased when making your booking and cannot be added afterwards.

If you have already completed a booking without Trip Safe, it cannot be added to your existing reservation.

Trip Safe may entitle you to a refund if you are unable to travel due to:

• Sudden illness

• An accident

• Hospitalisation

• Serious illness affecting your spouse, partner, child or another family member living in the same household

• Death of an immediate family member

Trip Safe is personal and only covers the passenger for whom it was purchased. If several people are travelling together, each passenger must have their own Trip Safe protection to be covered.

When does Trip Safe not apply?

Trip Safe does not cover planned treatments, medical examinations or operations that were known about at the time of booking.

If you do not have Trip Safe, the standard terms and conditions for your ticket type apply.

If Skåne Aviation cancels your flight, the rules for cancelled flights apply. You do not need to use Trip Safe to receive any refund you are entitled to.

All refund requests are assessed in accordance with the applicable terms and conditions and must be supported by relevant documentation.

You must cancel your trip via My Trips no later than 60 minutes before the scheduled departure time.

Once you have cancelled your trip, you can apply for a refund using the Trip Safe refund application form on our website.

Please note that your trip must be cancelled within the specified time limit for Trip Safe to apply.

Complete the Trip Safe Refund Application form on our website and attach documentation confirming why you were unable to travel. The required documentation depends on the circumstances.

Your application must be submitted no later than 30 days after your scheduled departure date.

We will review your application in accordance with the applicable terms and conditions. If your application is approved, the ticket cost will be refunded to the original payment method used when booking.

Please note that the cost of Trip Safe itself is non-refundable.

Smart and Flex tickets are non-refundable under the standard ticket terms and conditions.

If you did not purchase Trip Safe when booking, you cannot use Trip Safe to claim a refund afterwards.