Privacy policy

1. Introduction

Skåne Aviation values your personal privacy and strives to ensure that you feel safe when using our services, booking trips, or visiting our website.
This privacy policy describes how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller for the processing of your personal data is:

Skåne Aviation
Hangarvägen 6
233 71 Malmö-Sturup
Email: info@skaneaviation.se

3. Personal Data We Collect

When you book a trip, contact us, or use our services, we may collect the following information:

  • Name

  • Contact details (email, phone number, address)

  • Booking information (trips, departures, booking number)

  • Payment information

  • Customer service cases and communication

  • Technical information (IP address, device, cookies, and website usage)

In some cases, additional information may be required to carry out the trip, such as passenger information according to applicable legal requirements.

4. Third-Party Booking System

Skåne Aviation uses an external booking system provided by:

Intelisys Aviation
22 King St, Saint John, NB E2M 2G1, Canada

When you complete a booking, relevant personal data is processed in this system in order to manage:

  • flight bookings
  • tickets and travel documents
  • payment and administration

This means that personal data may be processed outside the EU/EEA. In such cases, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses in accordance with the guidelines of the European Commission.

5. Purposes of the Processing of Personal Data

We process your personal data for the following purposes:

Performance of Contract and Delivery of Services

  • Managing bookings and travel
  • Administering payments and refunds
  • Providing customer service before, during, and after travel

Communication

  • Sending travel information, updates, and important notices
  • Responding to questions and support requests

Legal Obligations

  • Accounting and bookkeeping
  • Reporting to public authorities where required
  • Complying with safety and transport-related requirements

Improvement of Services and Operations

  • Analysing website usage and customer behaviour
  • Developing services and improving the customer experience

Marketing (where consent has been given)

  • Newsletters
  • Offers and relevant information about our services

6. Legal Basis for Processing

We process personal data on the basis of the following legal grounds:

  • Contract (to carry out your booking and journey)
  • Legal obligation (such as accounting and regulatory requirements)
  • Legitimate interest (such as customer service and business development)
  • Consent (for example for newsletters and marketing)

7. Sharing of Personal Data

In order to provide our services, we may share personal data with:

  • booking system providers (Intelisys Aviation)
  • payment service providers
  • airports and operational partners
  • IT and hosting/service providers
  • public authorities where required by law

We never sell your personal data to third parties.

8. Transfers Outside the EU/EEA

As our booking system is provided by a supplier located outside the EU/EEA, personal data may be transferred outside the EU/EEA.

We ensure that such transfers take place in accordance with the GDPR by implementing appropriate safeguards, such as Standard Contractual Clauses and relevant security measures.

9. Retention of Personal Data

We retain personal data only for as long as necessary for the relevant purpose:

  • Booking and travel data: up to 3 years
  • Accounting records: up to 7 years in accordance with law
  • Customer service matters: up to 2 years
  • Marketing data: until consent is withdrawn

10. Cookies and Tracking

Our website uses cookies and similar technologies in order to:

  • improve functionality
  • analyse traffic and user behaviour
  • tailor content and communication

You may block or delete cookies at any time through your browser settings. Please note that some website functions may be affected if you do so.

11. Security

We implement appropriate technical and organisational security measures to protect personal data against:

  • unauthorised access
  • loss or manipulation
  • unlawful processing

Only authorised personnel have access to personal data as required for the performance of their duties.

12. Your Rights Under the GDPR

You have the right to:

  • access your personal data
  • request correction of inaccurate data
  • request erasure of data (under certain conditions)
  • request restriction of processing
  • object to processing
  • request data portability
  • withdraw your consent at any time

To exercise your rights, please contact us at:
info@skaneaviation.se or by telephone at +46 40 63 64 990

13. Complaints

If you believe that we process your personal data in breach of applicable law, you have the right to lodge a complaint with:

The Swedish Authority for Privacy Protection (IMY)
www.imy.se

14. Changes to This Privacy Policy

Skåne Aviation may update this Privacy Policy in the event of changes to legislation, services, or technical solutions. The latest version will always be published on our website.